Frequently Asked Questions

How do I book?

Click the “BOOK ONLINE” button and follow the prompts, or call us on (02) 9550 0497.

What should I expect in each sessions?

If you have never been to Norton St Chiropractic or it has been 12+ months since your last consultation, our friendly reception staff will get you to fill in a digital intake form.

Initial consultations

Depending on the complexity of the case, you should allow between 25 – 30 minutes for your initial consultation.

Dr Tim will run through a history of your presenting concerns/injury, and perform a series of chiropractic, orthopaedic and neurological tests. He will then discuss with you the; diagnosis, prognosis, treatment options, and expected recovery time. This will be followed by a light treatment. If necessary, he will refer you for advanced imaging (MRI or X-ray).

For your records, a Chiropractic Report of Findings will be emailed to you outlining the diagnosis, key findings of the physical examination, expected recovery time, potential complicating factors, treatment goals, treatment modalities, treatment scheduling, and review date.

Subsequent consultations

Subsequent consultations are patient specific – meaning not everyone receives the same treatment. These consultation will follow the treatment modalities, rehabilitation goals, and scheduling outlined in your Chiropractic Report of Findings. You should allow up to 15 minutes for each subsequent consultation.

How much will each sessions cost?

Initial Consultations $110

Subsequent Consultation $65

Medicare EPC Consultations $52.95 (please note there is NO additional gap payment with EPC referrals)

How long does session go for?

Initial consultations 30 minutes

Subsequent consultations 15 minutes

Can I have a longer subsequent consultation?

We give customised treatment to every patient, so we charge by consultation only, not on a ‘per hour’ basis. It usually takes 15 minutes to create a positive effect, however this is dependent on how the body responds on the day. If it’s more treatment time you’re after, we recommend you come in for more regular consults instead of long one when you feel your symptoms starting to resurface. The body responds efficiently to shorter, more frequent treatments so will see faster progression with this approach.

What should I wear?

To properly assess your posture and joint movement, please bring shorts and a singlet to wear during your consultation.

Do I need a referral from my GP?

Chiropractors are primary healthcare providers which means you don’t need a referral from your GP to make an appointment at Norton St Chiropractic. However, if you are seeking treatment under the Medicare EPC Team Care Arrangement, you will need your GP to prepare a care plan for you prior to your appointment.

What do I need to bring to my appointments?

If you have any of the following, please bring them to your consultation;

  • Advanced imaging (MRI, X-ray, Ultrasound, etc) images and reports
  • Referral letters
  • Health fund card
  • Medicare card (only applicable to Medicare EPC referral patients)
  • Claim number and insurance case manager contact details (only applicable to SIRA Workers Compensation and Motor Vehicle Accident claims)

Do I need an MRI or X-rays?

You do not need to have MRI or X-ray images prior to your initial consultation. During your consultation, Dr Tim will discuss with you if it is necessary, and will refer you for the appropriate imaging.

Do you treat kids and babies?

While Dr Tim has done the appropriate training to be able to assess and treat children, he is not expert in this area and would be happy to refer you to another practitioner who has a keen interest in paediatrics.

Do Chiropractors just assess, diagnose and treat spinal injuries?

The short answer is no. While many will present to a Chiropractor with some form of axial (spinal or pelvic) pain and/or dysfunction, it is becoming increasingly common for patients to present with peripheral (hips, knees, ankles, feet, shoulders, elbows, wrists, hands) injuries too.

Chiropractors spend years fine tuning their peripheral neurology and orthopaedic examination skills to be able to properly assess the structural integrity of the peripheral skeleton, highlight dysfunctions movement patterns and accurately diagnose a tissue in lesion.

Is it ok to see a Chiropractor when I am pregnant?

Yes. While the treatment approach and frequency will change to provide the most appropriate care, it is common for patients to receive treatment while they are pregnant.

Dr Tim’s wife has received weekly adjustments from the 2nd week of her pregnancy to alleviate tension in the back muscles and improve the function of her lumbar spine and pelvis. She is currently 32 weeks pregnant.

Where should I park the car?

The Norton St Plaza offers free two-hour parking. Alternatively, there is ticketed parking available on Norton St.

What should I do if I need to cancel or reschedule my appointment?

If you need to cancel or reschedule an appointment, please call us on (02) 9550 0497 as early as possible to allow us to fill your appointment time. Fees may apply to any appointment cancelled with less than 12-hours notice.

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